Q: What is Zealous Good?
A: Zealous Good is a website that efficiently connects local non-profits to people with excess goods or in-kind donations. By matching specific donations to specific needs, Zealous Good helps reduce the cost and effort of getting goods to non-profits. Leveraging technology we are able to make the in-kind donation process easier and more meaningful.
Q: Where did the name come from?
A: The name comes from the idea of being enthusiastic and eager about doing good. We want people to actively and intentionally make a difference and to be zealous about the good they are creating. That and people just don’t say “zealous” as often as we think they should! It’s a fun word!
Q: Where did the idea to start Zealous Good come from?
A: Zealous Good was started because of the growing volume of in-kind donations and the inefficiency by which they were being donated. We realized that donors wanted to know who needed their items, non-profits wanted it to be easier to find things they need and technology could be a great resource and connector.
Q: Is Zealous Good a non-profit organization?
A: Although we work with non-profits, Zealous Good is not a non-profit organization itself. We are a mission based business also known as a social enterprise. Instead of fundraising to cover the costs of providing the service, we use a revenue stream. If our charity members receive donations using the Zealous Good service, they pay a low fee or can have a monthly subscription. We keep this fee very low in order to allow all non-profits the ability to use Zealous Good. We feel that this will be the most effective model to grow Zealous Good so that more donors and organizations will be able to benefit from our service.
Q: Will I receive a tax receipt after donating through Zealous Good?
A: Yes! You can select whether you would like a tax receipt when a donation gets matched to a charity. Once we receive confirmation that a charity has received the item, we send a tax receipt reminder to them with the relevant information. Please note that there are a handful Zealous Good members that do not have 501(c)(3) status or are in the process and may not be able to provide a tax receipt. An organization's status is listed on their profile page.
Q: Who is supposed to determine the value of the items that I would like to donate?
A: The donor is responsible for determining the fair market value for the goods being donated. Fair market value is how much someone would pay, current day, on the open market to buy the item(s) you are donating.
Q: When should I cancel a donation?
A: You should cancel a donation only if the donation is no longer available and you didn’t donate it to any charities using Zealous Good. By canceling a donation you will automatically notify requesting charities that it is no longer available and will also keep other charities from requesting the donation.
Q: Do I need to I cancel my donation after it has been matched to a charity?
A: Nope! After a donation has been matched our system automatically notifies charities that have requested it that the donation is no longer available and also keeps any charities from requesting it.
Q: How do I cancel a donation?
A: In the donor follow up emails we always include a link at the bottom to cancel a donation. Just click on this link to cancel a donation.
Q: The give button doesn't work when I try to click on it and am selecting a charity for my donation. What should I do?
A: Unfortunately there is a browser issue with Internet Explorer. We suggest that you try to use a different browser such as Google Chrome, Firefox or Safari. If this doesn't work just let us know and we would be happy to help. Email us at firstname.lastname@example.org and we’ll help!
Q: I noticed that you are based in Chicago. If I am in the another city should I still submit a donation?
A: Yes you can still submit a donation. Currently most of our charity members are located in the Chicago metro area but we do have some in other cities and we are continuing to expand! If we're not able to find a non-profit for your donation, we'll send you an email after 3 days.
Q: Why do donations that can be dropped off have a much greater chance of being requested by a charity?
A: Charities have limited financial resources and some have limited ability to pick up items. We do have charity members that are able to pick up, but if it’s possible to drop off the donation, we recommend it.
Q: Why are pictures required for pick up donations?
A: Organizations often need to know what the item(s) look like before spending the time and resources to pick it up. Pictures also increase the chances of a donation being requested. A picture is worth a thousand words, after all!
Q: Am I able to upload more than one picture when submitting a donation?
A: At this time donors are only able to upload one picture per donation. So, try your best to use a photo that best represents your donation.
Q: Can Zealous Good pick up my donation?
A: Not directly. Zealous Good provides an easy way for donors to connect to local organizations that are in need of their excess items. If you submit a donation that needs to be picked up, then only charities that are willing and able to pick up the donation will request it.
Q: If I have multiple items, should I submit them all as one donation or as separate donations?
A: If the items fall into the same category then you can submit them as one donation (ex. clothing and shoes or desk and chair) as our charity members could have a use for all of the items. If the items fall into different categories (ex. clothes and a computer or toys and a printer) then it would be better to submit them as separate donations which will lead to more charities requesting them.
Q: Why wasn't my donation requested?
A: When a donation isn’t requested, it is likely due to the donation needing pick up and an organization not being able to provide it. Additionally, sometimes the item donated isn’t currently needed. We always provide recommendations for donation centers so you can donate your item somewhere!
Q: Why am I required to enter an address when submitting a pickup donation?
A: In order for a non-profit to know where they will need to pickup the item, we ask donors to provide that information. This makes it easier to determine if the non-profit is a match for your donation.
Q: Am I able to select more than one charity for my donation if it has multiple items?
A: Currently our technology is limited to one charity for each donation submission. We’re happy to help if you’d like to donate to multiple charities - just email us at email@example.com.
Q: Are there any restrictions on what I can submit as a donation?
A: Only exception is we ask things to be in good quality or better. Beyond that, not at all! Have fun and let’s see what great items we can match to local non-profits!
Q: What should I include in the donation request?
A: You should include how your organization will benefit from the donation in 1 or 2 sentences. There is no need to include contact information (e-mail address, phone number) as this sometimes results in donor confusion. When a donor selects an organization they will receive your contact information and you will receive their contact information. More info can be found here: http://blog.zealousgood.com/how-to-request-donations/
Q: What should I do when I receive the donation match follow ups?
A: Click on the link in the email if the donation has been received. This helps us keep track of the donations and will automatically send a thank you note to the donor and the tax receipt information to you. You don’t need to respond to the actual emails unless there is an issue that arises.
Q: Is there any way I can see a list of available donations on the website?
A: Yes! Visit http://www.ZealousGood.com/donations to see all available donations.
Q: I am getting too many emails. Is there anyway that I can reduce the amount of emails that I receive?
A: You can always unselect donation categories that your organization isn't interested in hearing about. To do so, simply log in, click on the My Account tab in the upper right corner and click “Edit my charity profile”. We are currently working on creating a better system for managing the email volume.
Q: Are organizations allowed to have more than one login for staff members?
A: At this time organizations are only allowed to have one login.
Q: Should I request an available donation more than once?
A: No. When you request a donation, the donor is automatically notified and your donation request is added to their donation request list. Requesting multiple times confuses the donor and doesn’t increase the chance of the charity being selected.
Q: How does the fee structure work?
A: Zealous Good offers four different membership plans that include a free plan to have the ability to browse donations, a pay as you go plan and two monthly membership plans. More information can be found here on the membership plans page: http://www.zealousgood.com/accountplan
Q: Why do I have to pay to receive donations through Zealous Good?
A: Zealous Good has operating costs for sourcing donations, managing and upgrading our system, and many others. Admin fees help us recover these costs, while providing great service and value.
Q: Which Zealous Good plan would work best for my organization?
A: We’d recommend starting with the trial version to better understand the donations available using Zealous Good. If you plan on requesting and receiving 2-4 donations every month, it is best to go for the Zealous Great plan. If you’re receiving more than 4, we recommend the Zealous Greatest plan. If you receive 1 or 2 donations every month, the pay as you go Zealous Good plan will be best.
Q: Who is responsible for the pick up or drop off of the donations?
A: The donor selects their delivery method when submitting the donation. They can choose to drop it off or have it picked up.